Refund Policy

If you have any product complaints please email immediately with the product type, the nature of the complaint and the number (or estimate/%) of the product that is faulty. We will ring or email you immediately with a course of action.

Any item that is agreed by Food Packaging Online as being faulty will be either immediately exchanged or the full value of the product refunded.

If the product is not faulty, but the client wishes to return the product, the client will be charged for the return freight.

Food Packaging Online reserves the right to cease business dealings with any client.

Customer Service Standard

Online Paper Bags is committed to the highest standard of Customer Service.

We endeavour to supply the highest quality product and will refund any faulty product.

Terms and Conditions

Privacy Policy

Online Paper Bags a division of Food Packaging Online Pty Ltd is committed to complying with the requirements of the National Privacy Principles of the Privacy Act 1988 (Cth).

These principles regulate the way Food Packaging Online collects, uses, discloses, keeps secure, and gives customers access to their personal information (This is information about individuals and companies that identifies them). Accordingly, this Privacy Policy tells you what information Food Packaging Online collects and keeps, what Food Packaging Online does with it, and what your rights are in relation to that information.

Your personal information

In order to provide services to you, Food Packaging Online needs to collect and retain some personal information. As part of your use of Food Packaging Online website ( ("Website") and/or the online products and services, Food Packaging Online maintains information on your behalf on its servers about your company.

Food Packaging Online considers all information about you to be private and confidential, and holds itself to the highest standards in the safekeeping and use of this information.

What kind of information will Food Packaging Online collect?

In order to provide you with Food Packaging Online’s online products and services Food Packaging Online will ask you to supply the following information:

  • your personal contact details such as your name, phone number and email address
  • your company contact details such as name and delivery address; and
  • credit card details (in the case of purchases). They WILL NOT be stored and only used through the banks payment facility.

If you do not wish to provide us with any of this information you should contact Food Packaging Online’s Privacy Officer to discuss this, but you should be aware that this may impact Food Packaging Online’s ability to provide Food Packaging Online’s online products and services to you.

How does Food Packaging Online use your personal information?

Food Packaging Online will not use your personal information for any purpose which is not related to the primary purpose for which it is collected and for other secondary purposes that are related to the primary purpose. Food Packaging Online will not use your personal information for any purpose that you would not reasonably expect us to use. Use of your personal information includes but is not limited to:

  • delivering the online products and services to you;
  • facilitating payment of your account through Food Packaging Online’s secure e-commerce gateway;
  • communicating with you regarding the management of your account; and
  • marketing of Food Packaging Online’s products and services to you.


How does Food Packaging Online collect personal information?

Other than information that you upload directly to Food Packaging Online’s servers, Food Packaging Online collects information from you through your visiting and forwarding information to us or making a purchase from the Website, the completion and forwarding to us of forms, or through discussions with us.

When you use the Website Food Packaging Online will collect information from you through the use of tagging. Tags do not contain information that can identify you but they do identify your computer to Food Packaging Online’s servers. They are used to track information on an anonymous basis about your arrival at and use of the Website.

Food Packaging Online will not sell its customer information.

Information about you is not and will not be sold to any other company, individual or group.


When will Food Packaging Online release your information to others?


Food Packaging Online will not release information about you unless one of the following conditions is met:

  • Food Packaging Online receives your prior written consent;
  • for accounting and administration purposes customer information is required by Food Packaging Online’s auditors or lawyers;
  • Food Packaging Online is using any subcontractors who have agreed to be bound by the terms of this Privacy Policy; or
  • Food Packaging Online is required or authorised by law to release information to the recipient.

Food Packaging Online will not release information contained in your employee records unless Food Packaging Online is compelled to do so by law.


Service Providers

Food Packaging Online’s service providers have agreed to be bound by the National Privacy Principles of the Privacy Act 1988 (Cth).

Food Packaging Online may use your information to tell you about Food Packaging Online’s products and services

The information Food Packaging Online holds about you may be used to market to you by providing information about Food Packaging Online's products and services in the form of emails, direct mail, telephone calls or newsletters. If you do not wish to receive this type of communication please let us know.


Security of your information

Food Packaging Online and its subcontractors and service providers will take all reasonable steps to ensure the security of your personal information. Electronic information is protected by various security measures including the restriction of access to authorised parties by the use of password protection, secure socket layer protection and encryption of all subscriber transactions on the Website and physical security measures. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst Food Packaging Online strives to protect such information, Food Packaging Online does not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Once we receive your transmission, we will take all reasonable steps to preserve the security of such information.


Accessing and correcting personal information

You have the right to access your personal information subject to certain restrictions provided for in the Privacy Act 1988 (Cth). If you require access to your personal information please contact Food Packaging Online at

Food Packaging Online will take all reasonable steps to ensure that your personal information is correct and up to date but if you believe that any of your personal information is incorrect Food Packaging Online will correct it at your request. You also have the ability through your access to the Food Packaging Online secure platform to directly access and change some of your personal information.


Service Availability and Security

All Food Packaging Online servers are managed in a secure environment. However, from time to time, delays or interruptions may occur in Food Packaging Online providing the online products and services to you. You acknowledge that Food Packaging Online will not be responsible for any such delay or interruptions and that Food Packaging Online will not have any liability to you for any failure or delay in delivering the online products or services to you.



All pricing on the Food Packaging Online website will be exclusive of GST and GST will be added at the current rate and may be increased as a result of any changes in the rate of GST. GST has the meaning used in the A New Tax System (Goods and Services Tax) Act 1999 and any applicable rulings issued by the Commissioner of Taxation.

Remote Area or Bulky Goods Delivery Charge

Food Packaging Online reserves the right to re-evaluate the delivery fee charged on the web-site if the delivery charge to the destination is excessive. If this new charge is unacceptable to the customer, FPO will refund the full amount of the order and the order will be cancelled.